The BAT HELPLINE is the official point of contact for problems with bats as a protected species. Its funded by English Nature and has a 24-hour answer phone when its not manned live. The help-line deals with most problems over the phone, but often puts the caller in touch with a local bat worker.
Many bat problems can be dealt with over the phone, but Durham Bat Group staff a round-the-clock rota with volunteer bat workers to deal with bat problems. You will be put in touch with the bat worker on call if necessary, via the bat helpline.